TERMS AND CONDITIONS
These conditions explain the rights, obligations, and responsibilities of all parties to this
Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’
means the Remover. These terms and conditions can be varied or amended subject to prior
written agreement. In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and
We recommend You arrange insurance to cover Your goods or premises. We are able to
arrange insurance for Your benefit upon request. This insurance will be separate from this
contract and subject to the terms and conditions of the policy.
1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include insurance,
cancellation/postponement waivers, customs duties, port charges including (but not limited to)
demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.
1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in
Our Quotation, reasonable additional charges will apply in the following circumstances:
1.2.1 If the work does not commence within twenty-eight days of acceptance;
1.2.2 Where We have given You a price including redelivery from store within Our Quotation and
the re-delivery from store has not taken place within six months from the date of the issue of the
1.2.3 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry
or toll charges beyond our control.
1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours
(08.00-18.00hrs) at your request.
1.2.5 We have to collect or deliver goods at Your request above the ground floor and first upper
1.2.6 If You or Your agents request collection or access to Your goods whilst they are in store;
1.2.7 We supply any additional services, including moving or storing extra goods (these
conditions apply to such work).
1.2.8 The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free
movement of the goods without mechanical equipment or structural alteration, or the approach,
road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20
metres of the doorway.
1.2.9 We have to pay parking or other fees or charges (including fines where you have not
arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf.
For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence,
are not fees or charges and You are not responsible for paying them.
1.2.10 There are delays or events outside Our reasonable control which increase or extend the
resources or time allowed to complete the agreed work.
1.2.11 We agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the work
1.3 You agree to pay any reasonable charges arising from the above circumstances.
2 Work not included in the quotation
2.1 Unless agreed by us, we will not:
2.1.1 Dismantle or assemble furniture of any kind
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
2.1.5 Move or store any items excluded under Clause 4.
2.1.6 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds,
greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving
slabs, planters and the like.
2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a
properly qualified person is separately employed by You to carry out these services.
3 Your responsibility
3.1 It will be your responsibility to:
3.1.1 Arrange adequate insurance cover for the goods submitted for removal transit and/or
storage, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2.
3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences, customs
documents necessary for the removal to be completed.
3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
3.1.4 Be present or represented throughout the collection and delivery of the removal.
3.1.5 Where We provide You with inventories, receipts, waybills, job sheets or other relevant
documents You will ensure that they are signed by You or Your authorised representative as
confirmation of collection or delivery of the Goods.
3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and
nothing is taken away in error.
3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where
other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their
3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible
for the contents.
3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing
machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual
fluid left in them;
3.1.11 Provide Us with a correct and up to date contact address and telephone number during
removal transit and/or storage of goods.
3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 4
3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any
loss or damage, costs or additional charges that may arise from failure to discharge these
4 Goods not to be submitted for removal or storage
4.1 Unless previously agreed in writing by a director or other authorised company representative,
the following items must not be submitted for removal or storage and will under no circumstances
be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and
safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make
Your own arrangements for their transport and storage.
4.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints,
firearms and ammunition.
4.1.2 Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, mobile
telephones, portable media and computing devices, stamps, coins, or goods or collections of any
similar kind unless client excepts full responsibility for loss or damage
4.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.4 We shall notify you in writing as soon as practicable if any of the Goods, are in Our opinion
hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what
conditions we would be prepared to accept such Goods or whether we refuse to accept them.
Should we refuse to accept the goods We will have no liability to You.
4.1.5 Perishable items and/or those requiring a controlled environment.
4.1.6 Any animals, birds, fish, reptiles or plants.
4.1.7 Goods which require special license or government permission for export or import.
4.1.8 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be
moved or stored by Us.
4.2 If You submit such goods without Our knowledge We will make them available for Your
collection and if You do not collect them within a reasonable time We may apply for a court order
to dispose of any such goods found in the consignment. You agree to pay Us any charges,
expenses, damages, legal costs or penalties reasonably incurred by Us in disposing of the
5 Ownership of the goods
5.1 By entering into this Agreement, you guarantee that:
5.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your
property free of any legal charge; or
5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter
into this Agreement and You have made the owner fully aware of these terms and conditions
prior to entering into this Agreement and that they have agreed to them. 5.1.3 If at any time
following the implementation of this agreement to its termination another person has or obtains
an interest in the goods You will advise Us of their name and address in writing immediately.
5.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or
costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue.
5.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in
writing giving Us their full name and address. We will issue a new agreement to them. Our
Agreement with You will remain in force until We have received a signed agreement from the
7.1 Unless otherwise agreed by Us in writing, payment is required in full by cleared funds at the
time of booking the removal or storage period or on completion of move. In default of such
payment We reserve the right to refuse to commence removal or storage until such payment is
7.2 In respect of all sums which are overdue to us, We will charge interest on a daily basis
calculated at 4% per annum above the prevailing base rate for the time being of the Bank of
8 Our liability for loss or damage
8.1 We do not know the value of Your goods therefore We limit Our liability to a fixed limit per
item. The amount of liability We accept under this agreement is reflected in Our charges for the
work. If You wish Us to increase Our limit of liability per item, You agree to pay a higher price for
the work as stated in Condition 1.2.11 (Our Quotation).
8.2 Unless otherwise agreed in writing if we are negligent or in breach of contract We will pay
You up to £30 for each item which is lost or damaged as a direct result of any negligence or
breach of contract on Our part.
8.3 For goods destined to, or received from a place outside the United Kingdom:
8.3.1 We will only accept liability for loss or damage
(a) arising from Our negligence or breach of contract whilst the goods are in Our physical
whilst the goods are in the possession of others if the loss or damage is established to have been
caused by Our failure to pack the goods to a reasonable standard where We have been
contracted to pack the goods that are subject to the claim.
8.3.2 Where We engage an international transport operator, shipping company or airline to
convey Your goods to the place, port or airport of destination, We do so on Your behalf and
subject to the terms and conditions set out by that carrier.
8.3.3 If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to
deliver the goods, or route them to a place other than the original destination, You may have
limited recourse against the carrier depending upon the carriers particular terms and conditions
of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to
preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of
onward transmission to the place, port or airport of destination. These are insurable risks and it is
Your responsibility to arrange adequate marine/transit insurance cover.
8.3.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs
Authorities or other Government Agencies unless such confiscation, seizure, removal or damage
arose directly as a result of Our negligence or breach of contract.
8.4 For the purposes of this Agreement an item is defined as:
8.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
8.4.2 Any other object or thing that is moved, handled or stored by us.
9 Damage to premises or property other than goods
9.1 Because third party contractors or others are frequently present at the time of collection or
delivery it is not always possible to establish who was responsible for loss or damage. therefore
Our liability is limited as follows:
9.1.1 If we cause loss or damage to premises or property other than goods for removal as a
result of our negligence or breach of contract, our liability shall be limited to making good the
damaged area only.
9.1.2 If We cause damage as a result of moving goods under Your express instruction, against
our advice, and where moving the goods in the manner instructed is likely to cause damage, We
shall not be liable.
9.1.3 If We are responsible for causing damage to Your premises or to property other than goods
submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as
soon as practically possible after the damage occurs or is discovered or in any event within a
reasonable time. This is fundamental to the Agreement.
10 Exclusions of liability
10.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have been
negligent or in breach of contract. It is Your responsibility to insure Your Goods. If You ask Us in
writing to arrange insurance cover for You We will, provided You declare the full replacement
value of Your Goods and pay the premium in advance.
10.2 We shall not be liable for delays or failures to provide the services under this Agreement as
a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil
war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial
action, re-scheduled sailing, departure or arrival times, port congestion, or other such events
outside our reasonable control.
10.3 Other than as a result of Our negligence or breach of contract We will not be liable for any
loss, damage or failure to produce the goods as a result of:
10.3.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from
perishable or unstable goods. This includes goods left within furniture or appliances.
10.3.2 Moth or vermin or similar infestation.
10.3.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out.
10.3.4 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting,
tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water. OR
10.3.5 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case
or other container not both packed and unpacked by Us.
10.3.6 For electrical or mechanical derangement to any appliance, instrument, clock, computer or
other equipment unless there is evidence of related external damage.
10.3.7 For any goods which have a pre-existing defect or are inherently defective.
10.3.8 For perishable items and/or those requiring a controlled environment.
10.3.9 Loss of structural integrity of furniture constructed of particle board resulting from
crumbling of the board.
10.3.10 For items referred to in Clause 4.
10.4 No employee of Ours shall be separately liable to you for any loss, damage, mis-delivery,
errors or omissions under the terms of this Agreement.
10.5 Where goods are handed out from store Our liability will cease upon handing over the
goods to You or Your authorized representative (see Clause 11.1 below).
10.6 We will not be liable for any loss or damage caused by Us or Our employees or agents in
there is no breach of this Agreement by Us or by any of Our employees or agents
such loss or damage is not a reasonably foreseeable result of any such breach.
11 Time limit for claims
11.1 If You or Your authorized representative collect the goods, We must be notified in writing of
any loss or damage at the time the goods are handed to You or Your agent or as soon as
11.2 For goods which We deliver, You must give Us detailed notice in writing of any loss and
damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt
of Your written request provided such request is received within seven
days of delivery. Consent to such a request will not be unreasonably withheld.
12 Delays in transit
12.1 Other than by reason of Our negligence or breach of contract, We will not be liable for
delays in transit.
12.2 If through no fault of ours We are unable to deliver Your goods, We will take them into store.
The Agreement will then be fulfilled and any additional service(s), including storage and delivery,
will be at Your expense.
12.3 Any transit times quoted by Us are estimated and based upon information known to Us at
the time. Transit times may vary due to a number of factors outside Our control including but not
limited to changes in sailing or departure dates made by the freight/shipping company, changes
in the routes used by the freight/shipping company and port congestion. We will advise You of
any material changes to the transit times as soon as We become aware. We will not be liable for
any loss or damage incurred by You as a result of delays in transit time unless directly
attributable to Our negligence or breach of contract.
13 Our Right to Hold the Goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding
charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if
You fail to pay the charges and any other payments due under this or any other Agreement. (See
also Clause 22). These include any charges that We have paid out on Your behalf. While We
hold the goods You will be liable to pay all storage charges and other costs (including legal
costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These
terms and conditions shall continue to apply.
If there is a dispute arising from this Agreement, and the dispute cannot be resolved following a
review of the circumstances giving rise to the dispute by the company management, recourse will
be via court proceedings subject to the limitations of clause 18.
15 Our right to sub-contract the work
15.1 We reserve the right to sub-contract some or all of the work.
15.2 If We sub-contract, then these conditions will still apply.
16 Route and method
16.1 We have the right to choose the method and route by which to carry out the work and the
location in respect of storage.
16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other
space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of
17 Advice and information for International Removals
We will use Our reasonable endeavours to provide You with up to date information to assist You
with the import/export of Your goods. Information on such matters as national or regional laws
and regulations which are subject to change and interpretation at any time is provided in good
faith and is based upon existing known circumstances. It is Your responsibility to seek
appropriate advice to verify the accuracy of any information provided.
18 Applicable law
Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English
or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the
Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to
our written agreement prior to the work or services commencing.
19 Your forwarding address
19.1 If You instruct Us to store Your goods, You must provide a correct and up to date address
and telephone number and notify Us if it changes. All correspondence and notices will be
considered to have been received by You seven days after sending it by first class post to Your
last address recorded by Us
19.2 If You do not provide an address or respond to Our correspondence or notices, We may
publish such notices in a public newspaper in the area to or from which the goods were removed.
Such notice will be considered to have been received by You seven days after the publication
date of the newspaper. Note: If We are unable to contact you, We will charge you any costs
incurred in establishing Your whereabouts.
20 List of goods (inventory) or receipt
Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be
accepted as accurate unless You write to us within 10 days of the date of our sending, or within a
reasonable period agreed between us, notifying Us of any errors or omissions.
21 Revision of storage charges
We review our storage charges periodically. You will be given 30 days’ notice in writing of any
22 Our right to Sell or dispose of the Goods
If payment of Our charges relating to Your goods is in arrears, and on giving You three months’
notice, We are entitled to require You to remove Your goods from Our custody and pay all money
due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some
or all of the goods without further notice. The cost of the sale or disposal will be charged to You.
The net proceeds will be credited to Your account and any eventual surplus will be paid to You
without interest. If the full amount due is not received, We may seek to recover the balance from
23 Provided storage padlocks
We may offer storage padlocks for your use on your storage units. We accept no liability for
these locks and recommend that additional padlocks or your own are used to ensure your items
are kept secure.